Legal & Regulatory Information

This page explains Unlockmarket’s legal terms, returns, warranties, consumer guarantees under Australian Consumer Law, privacy rights and complaint procedures for customers in Australia.

Consumer Guarantees Privacy & Data Submit a request

Consumer guarantees & returns

Under the Australian Consumer Law (ACL), products sold by Unlockmarket come with statutory guarantees that cannot be excluded. This includes guarantees of acceptable quality, fitness for purpose and correspondence with description.

If a product is faulty or unsafe, you are entitled to a remedy. For major failures this may include a refund or replacement. For minor problems we will repair, replace or provide a refund depending on the circumstances.

Unlockmarket offers returns for change-of-mind only where explicitly stated in the product listing. If available, fees and collection costs may apply. Always check the product page for returns eligibility.

Manufacturers’ warranties are provided where specified. Our team can assist with warranty claims and service coordination across Australia.

Quick facts

ACL protections apply in addition to any manufacturer warranty.
For returns, keep proof of purchase (invoice, order number).
Contact our support team via Contacts.

Privacy, data and complaints (AUS)

We process personal information in accordance with the Australian Privacy Act 1988. Our Privacy Policy explains collection, use, storage and rights to access or correct personal information.

To lodge a privacy complaint or request access, use the form in the "Submit a request" section below or contact Unlockmarket@outlook.com.

Compliance & legal references

Area	Law / Standard	What it means
Consumer rights	Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010)	Guarantees for acceptable quality, remedies for faulty goods.
Privacy	Privacy Act 1988 & Australian Privacy Principles (APPs)	Rules for handling personal data and access requests.
Safety & compliance	Relevant product safety standards	Products are supplied to meet applicable Australian safety requirements.

Submit a privacy request or legal notice

Use this form to request access to personal data, correction, deletion or to lodge a privacy complaint. We will respond within a reasonable period in line with Australian requirements.

What to expect

We verify requests to protect privacy. Requests are actioned in accordance with the APPs. For urgent matters call +61 47 329-18-05.

Resources & downloadable guides

Returns guide

How to return items and lodge warranty claims.

Privacy summary

Overview of rights under the Privacy Act 1988.

Warranty & care

Care instructions to maintain product warranty.

Frequently asked legal questions

Statutory guarantees differ from warranties; you should report faults promptly. For details submit the form above or contact us.

Yes — we coordinate deliveries across Australia. Shipping terms are included at checkout.